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Field Services

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Attaining product access for patients requires a multidimensional approach. Expertise and a streamlined approach may improve access success at the local and regional level, affecting customer experience and individual patient journeys.

Providing On-Site and Virtual Assistance to Support Customers and Patients

The market access field-based teams partner with you to effectively manage case escalations, educate on payer policy and nuances, solve access problems and deepen customer relationships by delivering the following services:

Field Reimbursement

  • Patient case consultation
  • Specialty pharmacy coordination and case pull-through
  • Mobile hub
  • 1:1 reimbursement support
  • Local payer expertise and education
  • Speaker programs

Payer and Customer Relations

  • Pre- and post-launch payer meetings
  • Coverage advocacy escalations
  • Contracts and education management
  • Presentation of economic models/messages and data tools

Providing customers with on-site and virtual support with coverage and reimbursement issues shows your commitment to ensuring product access. Turn to the experienced market access team to develop and deploy a customized field reimbursement strategy to extend your reach to customers and ensure access.

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